We ship worldwide.
Shipping rates are calculated at checkout and are paid by the customer. Most of our products are fulfilled and shipped from the United States, and most of our customers are located in the U.S.
Because our products are made to order, delivery time includes both production time and shipping time.
Estimated fulfillment time: Most products are fulfilled within 2–5 business days.
Estimated delivery time: Fulfillment time + shipping time.
Please note that delivery estimates are not guaranteed. Orders may arrive later than expected due to production delays, product availability, shipping carrier delays, failed delivery attempts, service disruptions, or other issues outside of our control.
For group trip apparel, we recommend ordering as early as possible to allow enough time for production and delivery before your trip.
Multiple Shipments
Some orders may arrive in separate packages.
This can happen if your order includes items that are packaged separately, such as hats, mugs, stickers, backpacks, water bottles, notebooks, posters, pillows, or other specialty products. Orders may also ship separately if items are fulfilled from different locations.
If your order ships in multiple packages, you may receive separate tracking information for each shipment. Shipping costs for multiple-shipment orders may be higher and will be shown at checkout.
International Orders, Customs & Fees
For international orders, customs fees, handling fees, duties, or taxes may apply depending on your delivery country, order value, and local import rules.
These fees are not included in our product or shipping prices and are the customer’s responsibility. Because most of our products ship from the United States, international customers may be charged customs or import fees upon delivery.
Tracking & Delivery Issues
Once your order ships, you will receive tracking information when available.
If your order is past the estimated delivery window, please allow a few extra days, as carriers may experience delays. If you still have not received your order, contact us at hello@melodylane.com and we’ll help look into it.
If tracking shows that your package was delivered but you have not received it, please check with your neighbors, front desk, mailroom, or local carrier first. If you still need help, email us with your order number.
Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or misprinted, please contact us at hello@melodylane.com as soon as possible.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged, defective, or misprinted item
If the issue was caused during production or fulfillment, such as a printing error, incorrect logo placement, or damaged item, you may be eligible for a replacement or refund.
This applies to both general apparel and group trip apparel.
Returns & Exchanges
Because many of our products are made to order, our return policy depends on the type of item purchased.
General Apparel
General apparel may be returned for store credit only if the item is unworn, unused, unwashed, and returned with original tags attached.
Returns must be requested within [insert return window, such as 14 or 30 days] of delivery.
Customers are responsible for return shipping unless the item arrived damaged, defective, or misprinted.
Once your return is received and approved, store credit will be issued.
Group Trip Apparel
Group trip apparel is final sale.
Because each group trip item is printed specifically for a particular trip, group, destination, or design, group apparel is not returnable, exchangeable, or eligible for store credit.
This includes returns or exchanges due to:
- Ordering the wrong size
- Change of mind
- Trip changes or cancellations
- Personalized trip-specific designs
- Items printed specifically for a group or event
The only exception is if your item arrives damaged, defective, or misprinted due to a production or fulfillment issue. In that case, please contact us at hello@melodylane.com with your order number and photos so we can help resolve the issue.
Order Changes & Cancellations
Because items are made to order, orders may begin production shortly after they are placed.
If you need to update your shipping address, size, color, or cancel an order, please email us at hello@melodylane.com as soon as possible. We’ll do our best to help, but changes and cancellations are not guaranteed once an order has gone into production.
